Support
If something is not working, reach us directly. Our operators answer the phone twenty-four hours a day, every day of the year, including holidays.
Urgent, any hour
A person answers, 24 hours a day, seven days a week. They can reach our technical staff at any hour.
Everything else
Reaches our support team rather than one person, so nothing waits on somebody being at their desk.
If you cannot log in
Please call (866) 257-5363 rather than using the password reset link. We are rebuilding that part of the app at the moment, and calling is currently the fastest way to get back in.
Have your login ID and the name of your practice to hand, and the operator will get you to somebody who can reset it.
What helps us fix it faster
None of this is required — call us anyway. But if you have it, say so.
- The name of your practice, and your login ID if you know it
- Roughly when it happened, and whether it is still happening
- Whether it affects one person or everybody
- What you expected to happen, and what happened instead
Changing who is on call
Send schedule changes to [email protected] and we will make sure routing follows them the same day. There is no need to wait until the start of the month, and short notice is fine — that is what the system is built for.
New to MatchMD?
This page is for existing customers. If you are looking into MatchMD for your practice, write to [email protected] or book a demo.