Is MatchMD HIPAA compliant?

Yes. MatchMD messaging is HIPAA- and HITECH-compliant, encrypted, and every message is logged with a record of when it was sent, read and answered.

Does MatchMD work on iPhone and Android?

Yes. MatchMD provides free iPhone and Android apps plus a web application that works on any office computer, all kept in sync.

How does on-call scheduling work?

You build and adjust rotations from the web or the app. The live schedule drives message routing, so messages reach whoever is actually covering at that moment without the sender needing to know who is on call.

Does MatchMD replace our answering service?

Yes. MatchMD includes 24/7 US-based live operators, in English and Spanish, who answer your practice's calls and dispatch every message through the platform, with the same documentation trail as any other message.

Features | Secure Messaging & On-Call Scheduling

Everything your team needs to communicate — securely.

Intelligent, effective, rapid, and secure. MatchMD pairs a live on-call schedule and a 24/7 human call center with a full suite of HIPAA-compliant messaging tools.

What it does

Four things worth knowing.

Someone picks up, at any hour.

Every call reaches a person we employ, day or night. They take the details, check who is on call at that moment, and pass the message on. If a caller is not sure what they need, there is someone there to work it out with them.

A MatchMD operator on a call in the evening, taking notes

A physician at home in the evening, taking a call at the kitchen table and writing notes

Most of it happens when the office is shut.

Seven in ten calls we handle come outside business hours. Each one goes to the physician who is actually on call that night — not to a machine, and not to a list somebody forgot to update.

You can see that it was read.

Every message carries the time it was sent, the time it was delivered, and the time it was opened. Nobody has to ring back to find out whether the page arrived.

A practice coordinator at the reception desk, checking that a message was delivered

The bill does not move.

We charge for the physicians who take call. Not per minute, not per call, not per person in the building. A busy month and a quiet month cost the same, and the number on the invoice is the number you agreed.

Features